Your accommodation includes private room, bedding, access to any common areas to the property, and utilities. Options: if you selected and paid for WiFi and/or a meal service, this is also included. Please be mindful of your water usage, as water is a precious commodity in Australia. Please also remember that not all homes have air conditioning and heating as our climate is quite mild. Bedding will be provided that is suitable to the seasons. There are no additional costs charged to you.
Guests are required to pay their accommodation fees at the time of booking for the duration booked in full. Should you wish to extend your stay at your chosen accommodation, you will need to rebook through the StudentBNB website. If the room is available, you may book to extend and pay for further period required. These payments are then processed and paid directly to the accommodation provider by StudentBNB. You are required to vacate on the last date for which you have paid. Rebooking must occur prior to the last date of current paid term. Should you have any issues with payments, please notify GBS immediately so that we can assist as failure to pay will result in loss of accommodation. Guests are not permitted to enter into direct payment arrangements with GBS accommodation providers under any circumstances.
There is no minimum stay with StudentBNB provided you and the accommodation provider/host are in agreement about the time booked. Should you choose to vacate prior to your paid term, you will still be required to pay for the full term booked. An exception to this is if deemed by the Education Provider, student’s agency or at GBS’s discretion that it is in the best interest of all parties for an immediate move.
Should you wish to extend your stay after your initial duration is complete, you will need to rebook and pay for your accommodation through the StudentBNB website. Extension is subject to availability.
Should you have any issues with your accommodation that cannot be worked out by speaking with your accommodation provider, please email StudentBNB at email@example.com so that we can assist.
We strongly recommend that you DO NOT book accommodation until you have:
Should you experience a “Travel Complication”, as outlined below, StudentBNB will hold your payment and process payment to your accommodation based on your new arrival dates. Should your selected property become unavailable with the date changes, the payment will be allocated to the next available property selected by either you or with the assistance of StudentBNB.
“Travel Complication” is identified as being any one of the following:
4. the accommodation and/or bedding is generally unclean, or contains safety or health hazards that would adversely affect the student’s stay at the accommodation in StudentBnB’s judgment
5. the accommodation contains pets that were not disclosed
6. the student’s flights are changed or cancelled
To submit a refund claim, you must:
If you are a student and suffer a Travel Issue, we agree to either:
Thank you for choosing StudentBNB
“A safer choice in student accommodation”